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Eco Initiative

An Introduction to the Eco Initiative   Bookmark and Share

General | Friday, August 7th, 2009 225

By Therese Tant

I was on the Chevy Volt design team, and felt compelled to “get” this type of customer, and understand them better. Sustainability just seemed hugely important to so many people and we needed to know who these green-minded people were.
What is the true motivation to buy a sustainable or efficient product anyway, really?

We needed to “get” these people if we ever wanted to go beyond great green Powertrain solutions and design holistically green vehicles. I pulled together a project proposal to explore green-minded people.

I prepared to plead our case to leadership, but didn’t need to; it was obvious to them as well, and so it began… We started by absorbing everything that we could about the green movement: books, the web, magazines. Then we began to reach out.

I had an open-invite out to anyone in Design who was passionate about sustainability /green living, and we created a network of “friends-of-friends” to gather insight. Our little team decided to ge out thereand talk to people face-to-face. That’s when we discovered the range of people at extreme spectrums in terms of their approach to sustainable living.

For example, we met residents of L.A.’s Eco Village , people who want to live an extremely simple life, one that means real sacrifice so that our environment can flourish. On the other end of the spectrum, we met Linda Loudermilk , an eco-lux designer who believes that a beautifully executed sustainable designs can be offered without the customer ever having to sacrifice anything.

By this time we’d identified five customer mindsets. One of them — “Smart” — was about a customer looking for a low-cost, pragmatic solution, a design that reflects their simple life. Personally, I loved the idea — who needs so much crap on their car anyway, not me! I’m in! But one man’s crap is another’s essential, so how would we resolve this?

Next, in the design studio we created 5 “design atmospheres” — unique approaches to designing a vehicle based on these various customer motivations/mindsets.

One of these atmospheres — “Bare Necessity” — focused on the “smart” mindset – it’s a back-to basics approach, less is more, less cost, less complexity = efficiency.

But were we on the right track? I luvved it, but would the people?
I thought so, but again I felt like we needed get these ideas in front of them and get dialogue going.

And so we did, with an overwhelming positive response to the idea of Bare Necessity.

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